I know schedules change, and I do my best to be flexible. To keep appointments running smoothly and to respect the time set aside for each guest, the following policies apply:

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• Appointments missed without notice are charged 100% of the scheduled service.
• Cancellations made with less than 24 hours’ notice are charged 50% of the scheduled service.
• After two missed appointments or late cancellations, a 50% deposit will be required to book future appointments.
• If you arrive more than 15 minutes late, your appointment may need to be rescheduled so I can stay on time for the rest of the day.
• After three late arrivals, a 50% deposit will be required for future bookings.
• Deposits are applied to your total at checkout. Deposits are forfeited for no-shows, late cancellations, or arrivals more than 15 minutes late.

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Thank you for helping me keep a calm, on-time schedule for everyone at, Ciao Bella.